Customer Complaints Procedure

At AquireFX, we aim to give you the very best service. It's what we pride our technology and team deliver. But, if our service ever does not meet your expectations then we've a formal procedure to make things right again.

The best place to start is the form below. When you fill it in it starts out internal clock ticking making sure you'll hear from us within 14 days. Alternatively, call us or email help@aquirefx.com, with all the details we've asked for below, and we'll fill in the form for you.

Your details

  • Address for correspondence

  • Complaint Details

After submitting the complaint form, we will then:

  • Email you an acknowledgement, along with a reference number and contact details. That way you've everything you need if you want to follow up.
  • Contact you if we need any extra information about your complaint;
  • Investigate your complaint and give you a response. When we respond we will give an explanation of our decisions, and reasons for our actions.

If you are still unhappy with our investigation and response, you have the right to contact the Financial Ombudsman Service. Please note, the Financial Ombudsman asks that you raise your concern with us first.

The Financial Ombudsman can be contacted using their online form here or by writing to:

Financial Ombudsman Service Limited (Australia)
GPO Box 3
Melbourne VIC 3001

Deactivated Accounts

If you find that your account has been deactivated, and are don't know why, email our Customer Support team at help@aquirefx.com. They will help with the reason why, and if you think we've made a mistake will take a second look.

Get started with AquireFX today

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